Refund policy

Effective Date: 27 Jan 2025

The Gentle Mug, The Courtyard, Horsham, RH12 1SL, United Kingdom

Contact Email: hello@thegentlemug.com

At The Gentle Mug, we are committed to your satisfaction. If you are not completely happy with your purchase, we are here to help.

Returns

• You may return unopened and unused items within 14 days of receipt for a full refund.

• Items must be in their original condition and packaging.

• To initiate a return, please contact us at hello@thegentlemug.com with your order number and reason for the return.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7 business days to the original payment method.

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, contact us at hello@thegentlemug.com.

Shipping Returns

• Customers are responsible for shipping costs associated with returns unless the item is defective or an error was made on our part.