Shipping policy

Effective Date: 27 Jan 2025

The Gentle Mug, The Courtyard, Horsham, RH12 1SL, United Kingdom

Contact Email: hello@thegentlemug.com

At The Gentle Mug, we aim to deliver your order promptly and safely. Below are our shipping terms and policies.

Processing Time

• Orders are typically processed and dispatched within 2–3 business days.

Shipping Rates

• Standard UK Shipping: £2.99

• Free Shipping: For orders over £50

Delivery Time

• UK: 3–5 business days after dispatch.

• International: Delivery times vary based on the destination.

Tracking

• Once your order has been shipped, you will receive a tracking number via email.

Lost or Delayed Packages

• If your order does not arrive within the estimated time frame, please contact us at hello@thegentlemug.com.

Customs and Duties

• International customers are responsible for any customs fees, taxes, or duties imposed by their respective countries.

The Gentle Mug is a trading name of Eladoria Ltd (Company No: 16234212).